How Can We Help You?

Send "Hi" to our WhatsApp number +91 79898 62623. Our AI bot will respond with a menu — choose Home Services, Medicines, or Custom Work. Follow the prompts to provide your request details. Confirm and your order goes live instantly.

Yes — you can cancel before an agent accepts your order. Once an agent has accepted and is on the way, cancellation may incur a small fee. Message us on WhatsApp to initiate a cancellation.

🏠 Home Services — Professional home cleaning, plumbing, electrical, AC & appliance repairs. 💊 Medicines Service — 20-30 minute express delivery of prescription medicines & healthcare items. 👷 Custom Work Service — Pick & drop parcels, buy from local stores, and custom local errands.

Once an agent accepts your order, you'll receive a unique tracking link on WhatsApp. Click it to open the live map — you'll see your agent's exact GPS location, estimated arrival time, and route — updated every few seconds.

Try refreshing the page or copying the link into your browser. If the issue persists, message us on WhatsApp with your order ID and we'll send you a fresh tracking link immediately.

Fares consist of a base fare (₹29–₹49 depending on service type) plus a per-km charge for distances beyond the included range. The full breakdown is shown to you before you confirm — no surprises.

No. What you see at confirmation is exactly what you pay. There are no hidden platform fees, surge surprises, or cancellation charges if cancelled before agent pickup.

We currently accept Cash on Delivery. UPI, Google Pay, and PhonePe support is coming soon. You'll be notified on WhatsApp when digital payments go live.

Every delivery is secured with a one-time password (OTP). When your agent arrives, they'll ask for the OTP you received on WhatsApp — this confirms you've received your order and releases payment to the agent.

Yes. All Need2Done agents are manually verified with ID proof and background checks before being onboarded. You can also view agent name and contact number once they accept your order.